Shipping policy

Shipping Policy

Shipping cost
Shipping is free on all orders.

Where we ship
We ship to the United States (including Puerto Rico), Canada, the United Kingdom, Australia, New Zealand, most of Europe, Mexico and Latin America. If your country is not available at checkout, we are unable to ship there at this time.

Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email when your order is placed and another one with your tracking number once it ships.

Delivery time
Once shipped, orders are usually delivered within:
- United States: 4 to 8 business days
- Rest of the world: 7 to 15 business days
Delivery times depend on your location and are estimates provided by our carriers. They are not guaranteed.

Delays
If we are unable to ship your order within the time stated above, we will notify you by email with a revised shipping date. You may then choose to cancel your order for a full refund or accept the new date.

Tracking
You will receive a tracking number by email once your order ships. Tracking information may take 24 to 72 hours to update after shipping. If your tracking has not updated after 5 business days, contact us at thepawmy@gmail.com.

Customs, duties and taxes
For orders shipped within the United States, we cover any import duties or customs fees. You will not be asked to pay anything at delivery.
For orders shipped outside the United States, your country may charge import duties, taxes or customs fees when the package arrives. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Shipping address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible: we can update the address only before your order ships.

Order changes and cancellations
You can change or cancel your order free of charge before it ships. Contact us as soon as possible with your order number. Once your order has shipped, you can still request a refund under our 60-day money-back guarantee.

Lost or stolen packages
If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date. We will work with the carrier to investigate. If your package is lost in transit before delivery, we will send a replacement or issue a full refund.

Contact
For any shipping questions, email us at thepawmy@gmail.com.

Your rights
This policy does not limit any rights you may have under applicable consumer protection laws.